Provider Agreement

Last updated: January 2026

This Provider Agreement (“Agreement”) is entered into between:
SURFLESSONS4YOU (the “Platform”, “We”, “Us”, “Our”)
and
The Watersport School / Provider (the “Provider”, “You”, “Your”).
Together the “Parties”.

1. Purpose of the Agreement

SURFLESSONS4YOU operates an online marketplace for Surf, Kitesurf, Windsurf, and Wingfoil lessons, rentals, and packages (“Activities”). This Agreement defines the terms under which Providers offer Activities and receive bookings through the Platform. SURFLESSONS4YOU acts solely as an intermediary, not as the operator of any Activity.

2. Provider Eligibility & Verification

The Provider represents and warrants that:

1. It holds all necessary licenses, permits, and insurances required by local law.
2. All instructors are trained, certified and qualified.
3. Activities comply with local safety, environmental, and legal regulations.
4. All information submitted (prices, descriptions, schedules, media) is accurate and truthful.
5. The Provider maintains valid liability insurance covering all Activities.
6. SURFLESSONS4YOU may request verification documents at any time and may suspend listings until verification is complete.
7. All payments received for bookings with SURFLESSONS4YOU must be correctly declared to the provider’s local tax office.

3. Scope of Platform Services

SURFLESSONS4YOU provides:

• A global booking marketplace
• Provider dashboard to manage pricing, availability, and inventory
• Secure online payment processing
• Automated confirmations
• Marketing and listing exposure
• Tools to fill last-minute availability or empty slots
• Review system for Surfers

SURFLESSONS4YOU does not:

• Operate, supervise, or control Activities
• Provide equipment, transport, or instructors
• Accept responsibility for on-site operations or safety

4. Activity Listings & Content

The Provider is responsible for accurate descriptions, pricing, schedules, availability, providing multilingual content when possible, uploading original media with full usage rights, and updating availability in real-time to avoid overbookings.

SURFLESSONS4YOU may edit, format, or optimize content for clarity, SEO, and marketing purposes without altering the meaning.

The Provider grants SURFLESSONS4YOU a non-exclusive, worldwide, royalty-free license to use submitted content for display on the Platform, marketing and promotional activities, and advertising via affiliates, social media, or email campaigns. This license ends upon account termination, except for already-existing marketing materials.

5. Bookings & Obligations

The Provider agrees to:

1. Accept all bookings made through the Platform unless a valid reason prevents fulfillment (weather, safety, force majeure).
2. Avoid double bookings by keeping availability updated.
3. Honor all confirmed reservations.
4. Provide high-quality service consistent with the description.
5. Communicate promptly with customers when needed.
6. Manage check-ins, attendance, local taxes, and legal compliance.

Failure to fulfill bookings may result in listing suspension, contract termination, chargebacks or compensation claims.

6. Cancellation, Refunds & Weather Policy

The Provider must define a clear cancellation policy including customer cancellation rules, provider cancellation rules, weather-related cancellations, and refund or rebooking options.

If the Provider cancels an Activity, the customer receives a full refund and the provider carries payment processing fees. SURFLESSONS4YOU may charge the Provider administrative fees for repeated cancellations.

7. Commission, Fees & Payments

1. SURFLESSONS4YOU charges a commission of 10% of the total booking amount per successful booking. The commission includes all fees such as payment processing fees.
2. Payment processing fees from third-party processors (e.g. Stripe) apply only for refund transactions by student or cancellation by school.
3. SURFLESSONS4YOU collects payment from customers and transfers the remaining amount to the Provider after deducting the platform commission.
4. Payouts are sent to the bank account or given payout preference specified by the Provider.

8. Fair Pricing & Parity

Providers agree to not offer the same Activity at a lower price on other platforms or through direct booking. No hidden charges are allowed. SURFLESSONS4YOU may request price updates if inconsistent with market rules or customer protection laws.

9. Liability & Indemnification

1. The Provider is solely liable for the execution, safety, and legality of the Activities.
2. SURFLESSONS4YOU accepts no liability for accidents, injuries, or damages during Activities; Provider negligence; equipment failure; weather conditions; or transport or logistics.
3. The Provider agrees to indemnify and hold SURFLESSONS4YOU harmless from any claims, losses, damages, or legal actions arising from the Activity.
4. The Provider must maintain valid, adequate liability insurance at all times.

10. Reviews & Ratings

Customers may leave public reviews after completing an Activity. Reviews are managed by the Platform and cannot be removed by the Provider. The Provider agrees not to manipulate reviews, incentivize positive reviews, or post fake or misleading ratings. Serious violations may result in termination.

11. Performance Monitoring

SURFLESSONS4YOU may evaluate Providers based on review scores, cancellation rate, response times, booking acceptance rate, and reliability and safety reports. Low-performing Providers may face reduced visibility, temporary suspension, or permanent removal from the Platform.

12. Data Protection & Privacy (GDPR)

Both Parties agree to comply with the General Data Protection Regulation (GDPR). Providers will receive customer data only to fulfill the booking and must not store data longer than necessary, not share data with third parties, protect data securely, and delete data upon request. SURFLESSONS4YOU acts as a data controller, Providers act as independent data processors for Activity fulfillment.

13. Intellectual Property of the Platform

The Platform, including design, software, code, branding, and infrastructure, is owned exclusively by SURFLESSONS4YOU. Providers may not copy, reproduce, scrape, reverse engineer, or use the brand without written approval.

14. Term, Suspension & Termination

This Agreement takes effect when the Provider registers and continues until terminated. SURFLESSONS4YOU may suspend or terminate accounts if legal or safety violations occur, repeated cancellations or complaints arise, fraud or misuse is detected, required documents are missing, or terms are breached.

Upon termination: All confirmed bookings must still be honored. Outstanding payouts will be processed after deductions. Content licenses for marketing expire except where already used.

15. Dispute Resolution

Disputes shall first be resolved amicably between the Parties. If no agreement is reached, disputes will be handled by the Courts of Berlin, Germany. German law applies, excluding conflict-of-law rules.

16. Amendments

SURFLESSONS4YOU may update this Agreement at any time. Providers will be notified in advance. Continued use of the Platform constitutes acceptance of the updated terms.

17. Acceptance

By registering as a Provider or listing Activities on the Platform, the Provider confirms having read and accepted this Agreement.