Provider Agreement

PROVIDER AGREEMENT

between SURFLESSONS4YOU and Providers Governing Law: Germany

Last updated: 21.08.2026

This Provider Agreement (“Agreement”) is entered into between:

SURFLESSONS4YOU (the “Platform”, “We”, “Us”, “Our”)

and

The Watersport School / Provider (the “Provider”, “You”, “Your”).

Together the “Parties”.

1. Purpose of the Agreement

SURFLESSONS4YOU runs an online marketplace for surf, kitesurf, windsurf, and wingfoil lessons, rentals, and packages (“Activities”). This Agreement sets out the terms under which Providers offer Activities and receive bookings through the Platform.

SURFLESSONS4YOU is only an intermediary. We do not operate any Activity ourselves.

2. Provider Eligibility & Verification

The Provider confirms that:

• It holds all licenses, permits, and insurance required by local law.
• All instructors are trained, certified and qualified.
• Activities comply with local safety, environmental, and legal regulations.
• All information it submits (prices, descriptions, schedules, media) is accurate and true.
• The Provider maintains valid liability insurance covering all Activities, appropriate to the applicable local legal requirements.
• SURFLESSONS4YOU can ask for verification documents at any time and can pause listings until verification is done.
• The Provider must correctly declare all payments received through SURFLESSONS4YOU to its local tax office.

3. Scope of Platform Services

SURFLESSONS4YOU provides:

• A global booking marketplace
• Provider dashboard to manage pricing, availability, and inventory
• Secure online payment processing
• Automated confirmations
• Marketing and listing exposure
• Tools to fill last-minute availability or empty slots
• Review system for Surfers

SURFLESSONS4YOU does not:

• Operate, supervise, or control Activities
• Provide equipment, transport, or instructors
• Accept responsibility for on-site operations or safety

4. Activity Listings & Content

The Provider is responsible for:

• Accurate descriptions, pricing, schedules, availability
• Providing multilingual content when possible
• Uploading original media with full usage rights
• Updating availability in real-time to avoid overbookings

SURFLESSONS4YOU may edit, format, or improve content for clarity, SEO, and marketing, without changing its meaning.

The Provider gives SURFLESSONS4YOU a free, non-exclusive, worldwide license to use submitted content for:

• Display on the Platform
• Marketing and promotional activities
• Advertising via affiliates, social media, or email campaigns

This license ends when the account is terminated, except for marketing material already published.

5. Bookings & Obligations

The Provider agrees to:

• Accept all bookings made through the Platform, unless there’s a valid reason not to (weather, safety, force majeure).
• Avoid double bookings by keeping availability updated.
• Honor all confirmed reservations.
• Provide good-quality service that matches the listing description.
• Communicate promptly with customers when needed.
• Handle check-ins, attendance, local taxes, and legal compliance.

If the Provider fails to fulfill bookings, this may result in:

• Listing suspension
• Contract termination
• Chargebacks or compensation claims

6. Non-Circumvention

Contact with a Surfer is only allowed because of a booking made through the Platform. That Surfer counts as “Platform-introduced” for 12 months after their last booking or message with the Provider.

During this time, the Provider agrees not to:

• Actively approach that Surfer to arrange a booking, payment, or follow-up Activity outside the Platform.
• Offer discounts or other incentives to book outside the Platform.
• Ask a Surfer to move the conversation off the Platform in order to book directly.
• Share personal contact details (phone number, email, messaging apps) with a Surfer to get around the Platform, whether directly or through someone else.

It’s fine to:

• Talk to a Surfer as needed to run an Activity already booked through the Platform (meeting point, safety instructions, etc.).
• Accept a booking from a Surfer who comes back on their own, without being asked or approached.

If SURFLESSONS4YOU reasonably suspects circumvention, it may ask the Provider to show that a direct booking did not come from a Surfer first introduced through the Platform. If the Provider cannot show this, it counts as a breach.

What happens if this is breached:

• First breach: a written warning, plus a payment to SURFLESSONS4YOU equal to four (4) times the commission that would have been due on the booking.
• Repeated breach: immediate termination of this Agreement and permanent removal from the Platform. SURFLESSONS4YOU may still make further claims.

This amount is an estimate of the loss, not a penalty. The Provider may show that a lower or no loss occurred; SURFLESSONS4YOU may claim more if actual losses are higher.

7. Cancellation, Refunds & Weather Policy

For each listing, the Provider picks one of two standard cancellation options:

• Non-refundable, or
• Free cancellation up to 24 hours before the Activity start.

This choice is shown on the listing and at checkout, and decides how refunds are handled. SURFLESSONS4YOU processes refunds automatically.

The Provider may also link its own rules on a listing (e.g. on-site conduct, equipment, safety). These rules cannot override or weaken the cancellation option chosen above — that option always decides refunds and cancellations. The Provider can still choose to offer a Surfer more than the selected option guarantees (for example, an alternative date on-site), at their own discretion. This is optional, does not involve SURFLESSONS4YOU, and does not change the listing’s official policy.

The Provider agrees to:

• Report cancellations, no-shows, or disruptions (e.g. weather) through the Platform dashboard as soon as possible, and no later than 24 hours after the Activity was due to end.
• Accept that SURFLESSONS4YOU handles refunds or rebookings directly, based on the selected cancellation option, once a cancellation or disruption is reported or confirmed.

If the Provider cancels an Activity:

• The customer gets a refund or rebooking under the applicable policy. The Provider pays no commission on cancelled or refunded bookings.
• If the Provider causes a cancellation — including overbooking or a weather report that turns out to be false or unsubstantiated — SURFLESSONS4YOU may charge the Provider an administrative fee covering the payment processing costs already incurred on the refunded booking.

8. Commission, Fees & Payments

• SURFLESSONS4YOU charges a 15% commission on the total price of each successful, completed booking. This covers the Platform’s payment processing costs, so the Provider is not charged separate card fees. SURFLESSONS4YOU may change the commission rate with advance notice to the Provider.
• No commission applies to bookings cancelled or refunded under SURFLESSONS4YOU’s cancellation policy (see §7).
• SURFLESSONS4YOU collects payment from customers and holds the Provider’s share (the booking price minus 15% commission) for 24 hours after the Activity was due to end, to leave room for cancellation or dispute reports under §7.
• After that, funds are paid to the Provider’s bank account on file, twice a month: on the 1st and the 15th.
• If a chargeback, payment reversal, or fraud claim comes in after the Provider has already been paid, SURFLESSONS4YOU may deduct the disputed amount from future payouts, offset it against future commissions, or invoice the Provider directly. This applies whether the chargeback relates to how the Activity was carried out or to the payment itself — unless the chargeback is solely due to a processing error on SURFLESSONS4YOU’s side.
• Depending on the Provider’s country of registration, payout under the previous point occurs either automatically via Stripe Connect, or, where Stripe Connect is not available for the Provider’s country, via manual bank transfer to the bank account details provided by the Provider during verification. Both methods follow the same hold period and schedule.
• Where payout occurs via manual bank transfer, the Provider is responsible for providing accurate and complete bank account details (account holder name, IBAN or account number, SWIFT/BIC, bank name) and for promptly notifying SURFLESSONS4YOU of any changes. SURFLESSONS4YOU is not liable for delays, losses, or additional fees resulting from incorrect or outdated bank details, or from fees charged by intermediary banks.
• The Provider is responsible for:
  • Declaring income
  • VAT/GST compliance
  • Local tax obligations

SURFLESSONS4YOU may hold payouts temporarily in cases of:

• Fraud suspicion
• Disputes
• Chargebacks
• Missing verification documents

9. Pricing & Taxes

The Provider sets prices independently and must include:

• All mandatory fees
• All local taxes
• All surcharges (equipment, rescue service, etc.)

No hidden charges are allowed.

SURFLESSONS4YOU may request price updates if inconsistent with market rules or customer protection laws.

10. Liability & Indemnification

• The Provider alone is responsible for running the Activities safely and legally.
• SURFLESSONS4YOU accepts no liability for:
  • Accidents, injuries, or damages during Activities
  • Provider negligence
  • Equipment failure
  • Weather conditions
  • Transport or logistics
• The Provider agrees to indemnify SURFLESSONS4YOU and hold it harmless against any claims, losses, damages, or legal action arising from the Activity.
• The Provider must maintain valid, adequate liability insurance at all times.

11. Reviews & Ratings

• Customers may leave public reviews after completing an Activity.
• Reviews are managed by the Platform and cannot be removed by the Provider.
• SURFLESSONS4YOU may remove reviews only if they violate policies (e.g., hate speech, fraud).
• The Provider agrees not to:
  • Manipulate reviews
  • Incentivize positive reviews
  • Post fake or misleading ratings

Serious violations can lead to termination.

12. Performance Monitoring

SURFLESSONS4YOU may evaluate Providers based on:

• Review scores
• Cancellation rate
• Response times
• Booking acceptance rate
• Reliability and safety reports

Low-performing Providers may face:

• Reduced visibility
• Temporary suspension
• Permanent removal from the Platform

13. Data Protection & Privacy (GDPR)

Both Parties agree to comply with the General Data Protection Regulation (GDPR).

Providers will receive customer data only to fulfill the booking and must:

• Not store data longer than necessary
• Not share data with third parties
• Protect data securely
• Delete data upon request

SURFLESSONS4YOU acts as a data controller, Providers act as independent data processors for Activity fulfillment.

14. Intellectual Property of the Platform

The Platform, including design, software, code, branding, and infrastructure, is owned exclusively by SURFLESSONS4YOU.

Providers may not:

• Copy or reproduce the platform
• Scrape or extract data
• Reverse engineer technical systems
• Use the brand without written approval

15. Term, Suspension & Termination

This Agreement takes effect when the Provider registers and continues until terminated.

SURFLESSONS4YOU may suspend or terminate accounts if:

• Legal or safety violations occur
• Repeated cancellations or complaints arise
• Fraud or misuse is detected
• Required documents are missing
• Terms are breached

Upon termination:

• All confirmed bookings must still be honored
• Outstanding payouts will be processed after deductions
• Content licenses for marketing expire except where already used

16. Dispute Resolution

Disputes shall first be resolved amicably between the Parties.

If no agreement is reached, disputes will be handled by:

Applicable Jurisdiction:

The competent courts at SURFLESSONS4YOU’s registered seat in Germany (Brandenburg).

German law applies, excluding conflict-of-law rules.

17. Amendments

SURFLESSONS4YOU may update this Agreement at any time. Providers will be notified in advance. Continued use of the Platform constitutes acceptance of the updated terms.

18. General Provisions

Severability: If any part of this Agreement is found invalid or unenforceable, the rest remains in effect. The Parties will replace the invalid part with a valid provision that comes as close as possible to its intended purpose.

Notices: Official notices (such as warnings or termination) are valid once sent to the email address or Platform account on file.

Assignment: SURFLESSONS4YOU may assign this Agreement, for example as part of a sale or restructuring. The Provider may not assign it without SURFLESSONS4YOU’s written consent.

19. Acceptance

By registering as a Provider or listing Activities on the Platform, the Provider confirms having read and accepted this Agreement.