Help Center

Frequently Asked Questions

Everything you need to know about booking surf, kitesurf, windsurf, and wingfoil lessons.

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General

What is SURFLESSONS4YOU?

A two-sided booking platform for water sports — Surfing, Wingfoiling, Kitesurfing and Windsurfing. We connect students with verified schools and instructors offering instant bookable lesson slots, including last-minute availability.

General

How does SURFLESSONS4YOU work?

Schools/instructors list their available lesson slots. Surfers search by sport, location, date and skill level, then book instantly — no messaging or calling multiple schools. The platform is designed for fast, simple, transparent booking.

General

Which sports can I book on SURFLESSONS4YOU?

Surf, Kitesurf, Wingfoil and Windsurf.

Booking

How do I book a lesson?

Browse our lesson listings by activity, location, and date. Select your preferred lesson, choose your date and time, and complete the secure checkout. You will receive an instant confirmation email with all the details including the meeting point.

Booking

Can I book for multiple people?

Yes! During the booking process you can specify the number of participants. Group discounts may apply depending on the surf school. Check the individual lesson listing for group pricing details.

Booking

Do I need to create an account to book?

You can browse lessons without an account. To complete a booking you register with your email — it's quick and free.

Booking

Where can I see or cancel my booking?

At the top of the homepage you'll find "My Bookings". There you can view upcoming lessons, access booking details, cancel (if allowed by the school's policy) and download your confirmation.

Booking

I have deleted my email and cannot find my booking confirmation. What can I do?

Please email [email protected]. If you remember the school's name, you may also contact them directly.

Booking

Is equipment included?

Most schools include equipment, but not always. Each lesson clearly lists what's included.

Booking

How do I choose the right skill level?

Beginner ("never taken a course, or starting from scratch"), Improver ("taken a beginner course but still unsure, can't ride consistently yet"), Intermediate ("ride securely back and forth, can stay upwind, practicing first maneuvers"), Advanced ("full confidence in all conditions, want to learn new tricks or wave riding"). The skill level is always displayed on each listing.

Booking

I could not find the meeting point and missed the lesson — do I get a refund?

If you're unsure where/when the lesson or meeting point is, please contact the school directly. Failure to arrive on time results in loss of the course without eligibility for compensation or refund. The provider may offer a rebooking on a goodwill basis only.

Booking

I selected an advanced course but my level wasn't suitable — do I get a refund?

Participants are responsible for selecting the appropriate course level. Misplacement due to an unsuitable level may lead to automatic course termination with no compensation. Course transfers are offered on a voluntary goodwill basis only.

Payments

What happens if the weather is bad?

Safety is the top priority for all our partner schools. If conditions are deemed unsafe by the instructors, you will be notified in advance and offered a free reschedule or full refund. Weather-related cancellations are always fully refunded.

Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All payments are processed securely through Stripe. We do not store any card details on our servers.

Payments

What if I do not show up?

If you fail to appear at the agreed-upon time and location without prior notice, you forfeit any right to a refund. Please contact the school or our support team if you are running late.

Payments

Is my payment secure?

Yes. SURFLESSONS4YOU never stores card details. All payments go through encrypted, compliant payment processors.

Cancellations & Refunds

Can I cancel a booking?

Yes — but cancellation rules depend on the school's policy. Each listing shows the exact terms.

Cancellations & Refunds

How do I cancel?

Go to My Bookings → select the booking → Cancel. If you cancel within the allowed time, you'll receive an automatic refund.

Cancellations & Refunds

What happens if the school cancels?

You'll receive either a full refund or an option to reschedule.

Safety

Are the instructors certified?

Yes. All partner schools must verify that their instructors hold valid certifications and qualifications. Schools are also required to maintain valid liability insurance covering all activities they offer through the platform.

Safety

What equipment do I need to bring?

Most schools provide all necessary equipment including boards, wetsuits, and safety gear. You typically only need to bring swimwear, a towel, sunscreen (ocean-friendly preferred), and a water bottle. Check the specific lesson listing for details.

Safety

Is there an age limit for lessons?

To make a booking you need to be 18+. Adults may book for their minors, if the lesson's minimum age is below 18. The information can be shared in the 'Notes' field for the school.

Safety

I have injuries or special requirements — what do I do?

You can add a note during booking. Schools receive this information immediately.

Safety

I am under 18 — am I allowed to book?

The minimum age is 18+. Bookings for minors are only allowed if explicitly stated in the school's terms and lesson description.

Account

How do I change my email address?

You can update your email address in your account settings. Navigate to your profile, click Settings, and update your contact information. You will need to verify your new email address before the change takes effect.

Account

Can I save my favorite lessons?

Yes! Registered users can save lessons and schools to their favorites by clicking the heart icon. Access your saved favorites anytime from your dashboard to quickly rebook or share with friends.

Account

What information do I need to create an account?

Required: full name, date of birth (18+), email, mobile number. Optional: profile picture, address, and an "About me" (injuries, hotel pickup info, learning goals).

Account

What information is shared with the school?

Only what's necessary for the lesson: name, 18+ verification, email, mobile, address (if provided), and notes from your "About me". SURFLESSONS4YOU never shares more than required.

Privacy & Data

Is SURFLESSONS4YOU GDPR-compliant?

Yes. We comply with GDPR (EU), UK-GDPR, and CCPA & CPRA (California, USA).

Privacy & Data

How can I manage cookies?

You can adjust your settings anytime via the Cookie Settings link in the footer.

Privacy & Data

Where do I opt out of data sale/sharing (CPRA)?

SURFLESSONS4YOU provides a footer link "Do Not Sell or Share My Personal Information". You can opt out in one click.

Schools

How do I list my school on SURFLESSONS4YOU?

Click "List Your School" in the top menu, create your school account, and complete your profile. Once verified, you can start posting lessons immediately. We charge a 12% commission per successful booking - no setup fees or monthly charges.

Schools

What commission does SURFLESSONS4YOU charge?

We charge a 12% commission on each successful booking. This commission is already included in the price displayed to surfers. There are no additional setup fees, monthly fees, or hidden charges. Payment processing fees are included in the 12%.

Schools

How do I manage my bookings?

Your school dashboard gives you full control over your listings, bookings, payments, and reviews. You can post new lessons, update availability in real-time, and communicate with students directly through the platform.

Schools

Can I list last-minute availability?

Yes — the platform is optimized to help schools fill empty spots quickly. 30 minutes before the lesson starts, the booking is automatically removed from search results if the spots didn't get booked.

Schools

Do students book instantly, or do I need to confirm?

All bookings on SURFLESSONS4YOU are instant.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help.